When an agency’s operating model stops supporting its strategy, performance problems quickly appear across financials, quality, culture, and client satisfaction. These issues aren’t random — they’re signals that the current model no longer meets the needs of your clients or your employees. By redesigning structure, leadership behaviors, and ways of working, agencies can turn aspirational tension into fuel for transformation. This post outlines how to recognize the symptoms and begin reshaping your operating model for healthier, more sustainable performance.