AI is collapsing the value of time-based pricing, exposing the gap between how agencies create value and how they charge for it. As production timelines shrink, procurement teams gain leverage, commoditizing deliverables and pushing margins down even further. Agencies can no longer rely on hours or deliverables as their pricing anchor—they need a solution-based commercial model rooted in outcomes, expertise, and differentiation. This post breaks down why pricing change must follow positioning and productization, not precede them.

Traditional job descriptions hold agencies back by emphasizing activities instead of outcomes. When employees are told how to work instead of being empowered to decide how they’ll achieve results, accountability and ownership suffer. By defining each role’s unique objective, outlining intended outcomes, and giving people the autonomy and decision-making rights to shape their own responsibilities, agencies unlock greater engagement, speed, and performance. True accountability emerges when people design their own path to success.